Cancellation & Refund Policy
We understand that plans can change, and we will always do our best to accommodate changes to your order date or collection time whenever possible.
As our ingredients are prepared and ordered in advance, cancellations must be made by 2:00 pm, three days prior to your scheduled collection date to qualify for a full refund.
Cancellations After the Deadline
- Bespoke or large orders — including personalised cakes, large cakes or tarts, party food, and bulk orders — are non-refundable once the cancellation deadline has passed.
- Standard shop products — items regularly available in our shops — will be fully refunded even after the deadline.
Refunds will be processed promptly and credited to the original payment method within 7 working days.
Exceptional Circumstances
At Real Patisserie, we understand that unforeseen situations can arise. In exceptional circumstances, refund requests outside of our standard policy may be considered on a case-by-case basis.
Unclaimed Orders
Customers are responsible for collecting their orders at the agreed collection time.
If an order is not collected within the specified timeframe and we are unable to contact the customer, we reserve the right to dispose of the items. In these circumstances, no refund will be issued.
Please note that this cancellation policy applies to regular orders only. Cancellation terms for seasonal and special event products — including Christmas, Valentine’s Day, and Mother’s Day collections — may differ.
